Pro Series 2400 Sump Pump Manual: Article Plan
This comprehensive guide details the Pro Series 2400’s installation, operation, and maintenance, ensuring reliable flood protection through its AC/DC battery backup system.
It covers troubleshooting, alarm conditions, and safety precautions, referencing resources like stopflooding.com for the full manual and detailed support.
The Pro Series 2400, a robust A/C-D/C Battery Backup Sump Pump System, is engineered to provide unwavering basement flood protection, even during power outages. This system automatically switches to battery power when AC power fails, offering continuous operation and peace of mind.
Designed for reliability and ease of use, the Pro Series 2400 features automatic recharging and comprehensive system monitoring. It proactively alerts homeowners to potential issues, such as low battery water levels or system malfunctions, through audible alarms.
This manual serves as a complete resource, guiding users through installation, operation, troubleshooting, and essential maintenance procedures. Access the full manual at stopflooding.com for detailed diagrams and support, ensuring optimal performance and longevity of your Pro Series 2400 system.
Understanding the PHCC-2400 System
The PHCC-2400 system is a complete, integrated solution for basement flood control, combining a high-performance sump pump with a reliable battery backup. Its core function is to automatically activate during power failures, preventing basement flooding when your primary pump is inoperable.
This system boasts a significant pumping capacity – approximately 32 GPM at a 12-foot head lift – ensuring efficient water removal. The automatic recharge functionality keeps the battery primed for immediate use, while continuous monitoring safeguards against potential issues.
Key components include the pump itself, the battery, and a sophisticated control circuit. Understanding how these elements interact is crucial for proper operation and maintenance. Refer to page 10 of the manual for battery fluid sensor connection details and page 16 at stopflooding.com for further insights.

Key Features of the Pro Series 2400
The Pro Series 2400 distinguishes itself with several critical features designed for dependable flood protection. Primarily, it offers automatic switching to battery power upon AC power loss, providing uninterrupted operation. The system also features automatic recharging, ensuring the battery remains consistently prepared for emergencies.
Advanced monitoring capabilities are central to its design, alerting users to vital system conditions. These include low battery water levels, discharged batteries needing replacement, and general system malfunctions. A prominent feature is the alarm system, which can be silenced for five seconds during emergencies.

Its robust construction and high pumping capacity (32 GPM at 12ft head) contribute to its effectiveness. This A/C-D/C battery backup sump pump system provides peace of mind, as detailed in the comprehensive instruction manual.
Installation Guide Overview
Proper installation is crucial for the Pro Series 2400’s performance; The process begins with careful preparation of the sump basin, ensuring adequate space for the unit and its operation. A key step involves securely connecting the discharge pipe, vital for directing water away from the foundation.
The comprehensive manual (available at stopflooding.com) provides detailed diagrams and step-by-step instructions. It emphasizes the importance of following all safety warnings and precautions throughout the installation process. Correct battery fluid sensor connection to the positive terminal, as outlined on page 10, is essential.
Successful installation guarantees the system’s ability to automatically switch to battery power during outages, offering reliable emergency flood protection.
Preparing the Sump Basin
Adequate sump basin preparation is the first critical step. Ensure the basin is clean and free of debris that could obstruct the pump’s operation. Sufficient space within the basin is paramount; the Pro Series 2400 requires enough room to operate effectively, particularly when switching to battery power.
Verify the basin’s depth and diameter are suitable for the pump’s dimensions. Consider the potential water inflow rate and ensure the basin can accommodate it. A stable and level basin floor is also essential for proper pump function.
Carefully review the manual (stopflooding.com) for specific basin requirements and recommendations. Proper preparation maximizes the system’s efficiency and longevity.
Connecting the Discharge Pipe
Proper discharge pipe connection is vital for effective water removal. Use the correct diameter pipe, as specified in the Pro Series 2400 manual, to maintain optimal flow rate – typically around 1.5 inches. Ensure a secure and watertight connection to the pump outlet, utilizing appropriate clamps and sealant.
Avoid sharp bends or kinks in the pipe, as these can restrict water flow and reduce pump performance. The discharge pipe should slope downwards away from the pump and terminate in a safe location, preventing backflow into the basin or foundation.
Consult stopflooding.com for detailed diagrams and instructions regarding discharge pipe installation. A correctly installed pipe ensures efficient and reliable operation of your sump pump system.
Battery Backup System Details
The Pro Series 2400’s battery backup provides crucial protection during power outages, automatically switching to battery power when AC power fails. This system is designed for reliable emergency flood control, offering peace of mind. The battery is a key component, requiring proper preparation and maintenance for optimal performance.
The system features automatic recharge functionality, constantly replenishing the battery when AC power is available. Regular monitoring of the battery’s condition is essential, including checking water levels (if applicable) and ensuring proper connections.
Refer to the manual on stopflooding.com for specific battery specifications and maintenance guidelines. A well-maintained battery backup system ensures your sump pump remains operational when you need it most;
Battery Preparation and Initial Charge

Before initial use, the Pro Series 2400’s battery requires careful preparation to ensure optimal performance and longevity. This involves connecting the battery fluid sensor to the positive terminal, as detailed on page 10 of the manual. It’s crucial to verify all connections are secure and corrosion-free.
A full initial charge is essential, allowing the battery to reach its maximum capacity. The system automatically recharges when connected to AC power, but the first charge may take longer than subsequent cycles.
Monitor the charging process and consult the manual for recommended charging times. Proper initial charging maximizes the battery’s ability to provide reliable backup power during emergencies.
Automatic Recharge Functionality
The Pro Series 2400 boasts a sophisticated automatic recharge system, designed to maintain optimal battery readiness. When AC power is restored after an outage, the pump seamlessly switches back to utility power and initiates battery recharging.
This intelligent system continuously monitors the battery’s charge level, providing a trickle charge to compensate for self-discharge and ensuring the battery remains fully powered for the next emergency. No manual intervention is typically required for this process.

Regular AC power availability is key to maximizing battery lifespan and ensuring consistent backup protection. The system is designed for continuous monitoring and automatic maintenance of the battery’s charge.
System Monitoring and Alarms
The Pro Series 2400 incorporates a robust monitoring system, constantly assessing critical operational parameters to ensure reliable performance. This system actively monitors battery health, power status, and overall pump functionality, providing alerts when issues arise.
Audible alarms signal potential problems, prompting immediate attention. These alarms can indicate low battery charge, the need for battery water replenishment, or general system malfunctions. Understanding these alarm signals is crucial for proactive maintenance.
The alarm can be temporarily silenced by pressing the alarm button for five seconds, but addressing the underlying issue is paramount. Ignoring alarms can compromise the system’s ability to protect against flooding.
Alarm Conditions: Battery Issues
The Pro Series 2400’s alarm system provides specific alerts related to battery health, ensuring timely intervention to maintain backup power capability. A consistent beeping sound, occurring every few minutes, often indicates a battery-related issue.
One common alarm trigger is low battery water levels. Regular checks, as outlined in the maintenance schedule, are vital to prevent this. Another alarm condition signals a discharged or failing battery, necessitating either recharging or replacement.
The system diligently monitors battery status, proactively alerting users to potential problems before a power outage occurs. Addressing these battery alarms promptly is crucial for reliable emergency flood protection.
Alarm Conditions: System Malfunctions
Beyond battery issues, the Pro Series 2400’s alarm system signals broader system malfunctions requiring immediate attention. These alerts indicate potential failures impacting the pump’s ability to effectively remove water during a flood event.
The alarm may activate if the main pump fails, prompting a switch to battery power. However, continuous alarming even with power present suggests a problem within the backup system itself. Thoroughly checking all connections and components is essential.

Referencing page 16 of the manual (stopflooding.com/assets/2/6/Manual_PHCC-2400_2-18-2021.pdf) provides a detailed diagnostic checklist. Addressing these malfunctions promptly ensures the system’s readiness for emergency operation.
Silencing the Alarm
Temporarily silencing the Pro Series 2400 alarm is crucial during troubleshooting or confirmed emergency situations, but understanding the process is key to avoiding masking critical issues. The alarm isn’t meant to be permanently disabled; it’s a vital warning system.
To silence the alarm, press and hold the alarm button for approximately five seconds. This acknowledges the alert, providing a temporary reprieve from the audible signal. However, the underlying problem remains and requires investigation.
Avoid attempting to permanently disable the alarm, as this compromises the system’s ability to alert you to potential failures. Consult the manual (stopflooding.com) for detailed guidance and ensure the root cause of the alarm is addressed.

Troubleshooting Common Issues

Addressing issues promptly with your Pro Series 2400 sump pump is vital for maintaining reliable flood protection. A frequent concern is continuous beeping, often indicating a battery-related problem – low water levels, discharge issues, or the need for replacement. Check the battery fluid level first, as this is a common cause.
Power supply problems are another potential issue. Ensure the pump is receiving adequate power and that all connections are secure. If the pump fails to operate, verify the main pump isn’t malfunctioning, triggering the backup system unnecessarily.
Refer to page 16 of the manual (stopflooding.com) for a comprehensive troubleshooting guide, detailing specific error codes and recommended solutions.
Addressing Continuous Beeping
Persistent beeping from your Pro Series 2400 typically signals an issue requiring immediate attention. The most common cause is a problem with the battery backup system. This could indicate low battery water levels, a discharged battery, or a battery nearing the end of its lifespan. Regularly check the battery’s water level and ensure proper charging.
The beeping occurs in short bursts every few minutes when a fault is detected. To temporarily silence the alarm during emergencies, press and hold the alarm button for approximately five seconds. However, silencing the alarm doesn’t resolve the underlying problem; it merely provides temporary relief.
Consult page 16 of the manual at stopflooding.com for detailed troubleshooting steps and a complete list of alarm conditions.
Diagnosing Power Supply Problems
If your Pro Series 2400 isn’t receiving power, begin by checking the main power source. Ensure the pump is properly plugged into a functioning outlet and that the circuit breaker hasn’t tripped. A green light indicates power is reaching the unit, but its presence doesn’t guarantee full functionality.
If power is confirmed, investigate the pump’s internal power supply. A faulty power adapter or damaged wiring could be the culprit. The system automatically switches to battery power during AC outages, so verifying this transition is crucial.
Refer to the comprehensive instruction manual for detailed diagrams and troubleshooting steps. Contact customer support if the issue persists, providing specific details about the observed symptoms.
Maintenance Schedule
Regular maintenance is vital for the Pro Series 2400’s longevity and reliability. Implement a schedule including monthly inspections of the pump’s overall condition, checking for any signs of wear or damage. Annually, thoroughly clean the sump basin to prevent debris from obstructing the pump’s intake.
Crucially, monitor the battery’s water level – distilled water is recommended – and replenish as needed to maintain optimal performance. A discharged or failing battery compromises the backup system’s effectiveness.
Consult the full manual at stopflooding.com for a detailed checklist. Proactive maintenance minimizes the risk of unexpected failures and ensures consistent flood protection.
Regular Inspection Points
Consistent visual checks are paramount for preventative maintenance. Inspect the pump housing for cracks or leaks, ensuring a secure fit within the sump basin. Verify the discharge pipe remains unobstructed and properly connected, allowing for efficient water removal.
Pay close attention to the electrical connections, confirming they are dry and free from corrosion. Regularly test the battery backup system’s functionality by briefly disconnecting AC power to simulate an outage.
Review page 16 of the manual (stopflooding.com) for a comprehensive checklist. These routine inspections identify potential issues before they escalate, safeguarding your basement from water damage.
Battery Water Level Checks
Maintaining proper battery hydration is crucial for reliable backup power. Periodically inspect the water levels within each battery cell, ensuring the plates remain submerged. Use distilled water only to replenish, avoiding tap water which contains minerals that can reduce battery performance.
Low water levels can significantly shorten battery lifespan and reduce capacity. Refer to the manual for specific instructions on accessing and refilling the battery cells – typically found on page 10.
The system’s alarm will indicate when the battery requires water, but proactive checks prevent unexpected failures. Consistent monitoring guarantees the Pro Series 2400 is ready during power outages.
Safety Warnings and Precautions
Always disconnect the power supply before performing any maintenance or inspection on the Pro Series 2400 sump pump system. Batteries contain corrosive acid; wear appropriate protective gear, including gloves and eye protection, when handling them.
Never attempt to disassemble or modify the battery backup unit, as this could create a safety hazard. Ensure the sump basin is properly grounded to prevent electrical shock.
Do not operate the pump in standing water or in areas prone to flooding beyond its rated capacity. Refer to the full manual at stopflooding.com for detailed safety guidelines and warnings to ensure safe operation and prevent potential hazards;
Technical Specifications (GPM & Head Lift)
The Pro Series 2400 PHCC-2400 Backup Pump is engineered for substantial water removal capabilities. It delivers approximately 32 gallons per minute (GPM) at a 12-foot head lift, providing robust protection against flooding.
The pump’s performance is optimized for typical sump basin applications, effectively managing water accumulation even during power outages. These specifications ensure reliable operation in emergency situations.
Detailed performance curves and specifications are available in the comprehensive manual found at stopflooding.com, offering precise data for specific installation requirements and optimal system performance. Understanding these specifications is crucial for effective flood control.
Accessing the Full Manual (stopflooding.com)
For complete and detailed information regarding the Pro Series 2400 PHCC-2400 Sump Pump System, visit stopflooding.com. The website hosts the official instruction manual in PDF format, readily accessible for download.
This comprehensive manual, dated February 18, 2021 (Manual_PHCC-2400_2-18-2021.pdf), covers all aspects of the system, from initial installation and operation to troubleshooting and detailed maintenance schedules.
Users can find specific guidance on alarm conditions, battery preparation, and safety warnings. Accessing the full manual ensures users have the necessary resources to maximize the system’s performance and longevity, guaranteeing reliable emergency flood protection.
Understanding Plastic Reaction & Water Inside Unit
The presence of water observed on the black plastic components within the Pro Series 2400 unit is a result of a natural reaction. This isn’t indicative of a leak or system malfunction, but rather a characteristic of the plastic material itself interacting with the surrounding environment.
This reaction can lead to condensation or a slight accumulation of moisture on the plastic surfaces. It’s important to understand this is a normal occurrence and doesn’t compromise the pump’s functionality or performance.

Regular inspection can confirm this is simply a reaction, not a breach in the system’s integrity, ensuring continued reliable operation of your sump pump.
Identifying the Source of Water
If you discover water inside the Pro Series 2400 sump pump unit, the first step is to differentiate between normal condensation and a potential leak. Remember, as previously discussed, a reaction with the plastic components can create moisture.
Carefully inspect the pump’s housing, connections, and discharge pipe for any visible signs of water ingress. Check around the battery compartment and float switch for dampness.
If the water is clear and minimal, it’s likely the plastic reaction. However, if the water is murky or substantial, investigate further for leaks, potentially requiring professional assistance.